Our basic support package is tailored to companies that require remote helpdesk support as well as to the work from home entrepreneur. The basic package includes our remote support software to allow us to connect to your device when troubles occur, access to our priority email ticketing system, as well as live support on an as needed basis. The basic level is an excellent option for those who have occasional technical trouble, and we will contact you directly if we feel the issue requires assistance beyond email, chat, and remote connections.